Refund policy
Return, Exchange & Warranty Policy
If you're not entirely satisfied with your purchase, we're here to help! Please contact us at nans@latitudeflygear.com for any questions or assistance.
Return Windows by Region
New Zealand: 14 calendar days from the date you receive your items for returns and exchanges.
Australia: 20 calendar days from the date you receive your items for returns.
Rest of the World: 30 calendar days from the date you receive your items for returns.
Returns & Exchanges
Fishing equipment can only be exchanged or replaced in New Zealand if there is a manufacturing defect or fault. No exchanges for fishing equipment or rods due to change of mind.
Clothing items: You have 14 calendar days to exchange clothing items from the date you receive them. If we don't have your desired size in stock and cannot get it within two weeks, we will offer store credit or a refund instead.
Conditions for Returns & Exchanges
Items must be unused, in the same condition you received them, and in their original packaging. Proof of purchase or receipt is required. Products returned in damaged or used condition cannot be refunded or exchanged.
Shipping Costs for Returns
You will be responsible for paying your own shipping costs when returning an item. Shipping fees are non-refundable, and any transaction or handling fees (e.g., those charged by Visa, PayPal, or other payment providers) will also not be refunded.
Unfortunately, we cannot accept or process returns for items that are used, worn, damaged after delivery, or change of mind. Such items will not be eligible for exchange or refund.
If you have any questions on how to return your item, please contact us!
Warranty Information
Game Valley Knives Warranty
Our knives have a limited lifetime warranty covering defects under normal use by the original purchaser. Damage caused by excessive force or leverage is not covered.
Our return policy is 30 days. We offer a full refund within 30 days of your purchase. After 30 days, a partial refund may be granted if an item is returned.
To be eligible, items must be unused and in the same condition as received.
Once your return is inspected, we will email you with approval or rejection of your refund. Approved refunds will be credited to your original payment method.
We replace defective items. Return shipping costs are your responsibility and are non-refundable. If you receive a refund, return shipping costs will be deducted.
Delivery times for exchanged products may vary by location. We recommend using a trackable shipping service or purchasing shipping insurance.
Guideline Products Warranty
The general warranty period for Guideline products is 2 years from the date of purchase, and 1 year for waders and boots. The warranty covers only material or manufacturing defects, excluding normal wear or damage caused by accidents, misuse, or negligence. Consumer Purchase Act provisions apply.
The NT11 and NT8 rod series include a 25-year original owner warranty, covering faults in material or workmanship. During this period, you are entitled to repair or replacement (at Guideline's discretion) of damaged or defective rod sections. If a rod model is discontinued or cannot be repaired, a comparable replacement may be offered. A handling fee of NZ$150 applies for repair/replacement, handling, and return postage.
Please keep proof of purchase for warranty claims. Note: Latitude Fly Gear only handles repairs/warranties for products purchased from us in New Zealand.
Damages Not Covered by Warranty
Fees apply as follows:
NT11, NT8 rods: $200
LPX, ULS and equivalent rods: $175
Stoked, Elevation and equivalent rods: $125
Reels: Actual cost of repair (please contact us)
Proof of purchase must accompany all warranty/service claims.
Warranty Claims
If purchased from the Guideline website, contact them directly at service@guidelineflyfish.com with purchase details.
If purchased from our website, contact us at nans@latitudeflygear.com.
Guideline will assess damage and repair, replace, or refund according to consumer legislation.
Send warranty/repair items by signature-required courier to:
Latitude Fly Gear 1/135 Brook Street Nelson 7010 Phone: 022 468 8578
Nothing in this policy affects your rights under the Consumer Guarantees Act 1993 or other applicable consumer protection legislation.